Remote IT Support Berlin
Fast, English-language remote support for distributed and hybrid teams. Whether your staff are in a Berlin office, working from home, or spread across Europe — I connect securely and fix the problem without anyone needing to travel.
What’s Included
- Remote desktop support — secure access to troubleshoot any Windows or macOS issue
- Software installation and configuration — business applications, updates, and licences
- User account management — password resets, M365 account issues, permissions, and access requests
- Email and Teams troubleshooting — connectivity, sync, and configuration problems
- Day-to-day IT help — the kind of support questions that stop people getting their work done
- Onboarding and offboarding — remote setup for new starters and account closure for leavers
Who This Is For
- International companies with Berlin-based staff who need English-language support
- Fully remote or hybrid teams that don’t have on-site IT
- Startups and SMBs that need reliable IT help without the cost of a full-time employee
- Expat founders and teams who find German-language IT support difficult to navigate
Response Times
- Urgent issues: same-day response
- Standard requests: next business day
- Monthly packages: priority response included — see Pricing for details
Hourly rate: €90 / hour (Standard IT Support & Consulting)
Monthly packages available — from €249/month including bundled remote support hours.
Book a Free Consultation
Frequently Asked Questions
How do you connect to our systems remotely?
Via Microsoft Quick Assist, TeamViewer Business, or direct RDP over VPN — depending on what’s already in your environment. All remote sessions are logged, encrypted, and use MFA where possible. You or the user always initiates the session; no persistent background access is installed without explicit agreement.
Is remote support suitable for all issues, or are some things better handled on-site?
Remote works for the majority of business IT issues: software problems, account access, email configuration, and user-level troubleshooting. Physical hardware failures, cabling, printer hardware faults, and network equipment installation require on-site presence. If a remote session reveals a physical issue, on-site follow-up can be arranged at the standard rate.
Our team is spread across multiple countries. Can you still help?
Yes — remote support is geography-independent. Teams in Germany, the UK, the Netherlands, and across Europe are a common setup. Support is delivered in English. The only constraint is time zone: standard hours are CET. For teams in significantly different time zones, session scheduling is agreed individually.
Further reading: how remote IT support is delivered for Berlin businesses.