On-Site IT Support Berlin
Some IT problems need someone in the room. I provide hands-on support at Berlin offices — setup, troubleshooting, hardware installation, and everything that requires a physical presence. Available within 24 hours for standard requests, same day for urgent issues.
What’s Included
- Hardware setup and deployment — laptops, desktops, servers, and monitors configured and ready to use
- Workstation provisioning — imaging, domain join, software installation, and user profile setup
- Printer and peripheral configuration — network printers, scanners, and meeting room AV equipment
- Network patching and equipment installation — patch panel work, switch installation, and rack organisation
- Troubleshooting — hardware failures, connectivity issues, and anything that isn’t working
- Office moves and expansions — IT planning and execution for new offices or floor moves
Who This Is For
- Berlin businesses that need a reliable IT contact who will actually show up
- International companies opening a Berlin office without a local IT team
- Startups setting up their first office infrastructure
- Any team dealing with a hardware or connectivity issue that can’t be solved remotely
Coverage and Response Times
- Coverage: Berlin and Brandenburg
- Standard: available within 24 hours
- Urgent: same-day response for critical issues
- Travel: travel time within Berlin billed at 50% of standard rate
Hourly rate: €90 / hour (Standard IT Support & Consulting)
Book a Free Consultation
Frequently Asked Questions
How quickly can you be on-site for an urgent issue?
For critical issues — a server down, a complete office network outage, or a hardware failure blocking a team — same-day response is the target within Berlin. Standard requests (new equipment, non-urgent troubleshooting) are scheduled within 24 hours. For recurring support needs, a monthly plan includes priority scheduling.
Do you cover locations outside Berlin city centre?
Yes. Coverage includes all Berlin districts and Brandenburg. Travel time within Berlin is billed at 50% of the standard hourly rate. For sites outside the S-Bahn ring or in Brandenburg, travel costs are agreed upfront before any visit.
We’re opening a Berlin office and need everything set up from scratch. Can you handle that?
Yes — office setup is a common engagement type. Typical scope includes network patching and switch installation, workstation provisioning, printer and AV configuration, and Microsoft 365 or Google Workspace setup for the new location. A scoping call is the fastest way to produce a fixed-price quote based on your specific requirements.